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FAQs for Parents & Families

How confidential is what I tell you?
The short answer is: it depends. If you tell us you are hurting yourself or someone else, we are required by law to report it.

Will you work with the counseling staff at my child’s school?
Since we meet many young people at school, we must tell a counselor or social worker that we are seeing your child. We do not tell them what we talk about.

How do I get help for myself/my child?
It’s easy to use our free and confidential services. Just follow these 3 steps:
1. Call us at 952-988-TEEN (8336). A counselor will return your call by the next business day. Please clearly say your name and a phone number where you can be reached.
2. We’ll set up a place and time to meet. The counselor will meet you at a place most comfortable to you: our Teens Alone office, at home, a coffee shop… wherever.
3. We meet to talk.

Isn’t Teens Alone just for teens?
Even though our name says “teens,” we’re here to help teens, young adults parents and/or families. Sometimes a young person may decide they do not want to use Teens Alone. A parent can work with a Teens Alone counselor without their young person.

Who would I talk to?
You’ll talk to one of our caring, experienced staff.